Sandler's Leadership Solutions
Strengthening the backbones of successful companies
Learn how to transform yourself into a leader with these insights.
Excerpted from our book, Transforming Leaders The Sandler Way, this sample chapter addresses how to differentiate between the job that you do and the person that you are.
Don't Rescue Them
A good sales manager will see when a salesperson is heading toward the rocks, and the natural instinct is to quickly paddle over, shout a warning, and perhaps even toss a line to pull the sale to safety. After all, the sales manager's job is to see to it that sales are made, correct? Or is that the salesperson's job? Whose job is it?
Assume for a moment that the manager's primary function is to guide, teach, encourage, and demand that salespeople follow behavior that enables them to reach their goals. If, in fact, this is the primary function, then the manager should rarely, if ever, get between a prospect and the salesperson.
Either the salesperson alone makes the sale or he does not. Salespeople who are floundering don't need to be rescued. They need to recognize when they are floundering and know it's time to learn a new behavior.
Successful managers must be able to effectively...
- Support corporate initiatives through the accomplishment of department goals.
- Channel their people’s efforts in the appropriate direction in order to accomplish those goals.
- Acquire specialized knowledge and skills relevant to managing people and helping them accomplish predictable results.
Effective leaders must build on those managerial skills, plus...
- Have an instinctual understanding about human nature, and why people act the way that they do.
- Be able to observe their people's behavior and analyze and respond to it in an objective, supportive, and constructive manner.
- Encourage, enable and recognize their people for their performance.
transform yourself into the leader you want to be
Transforming Leaders— The Sandler Way
Author and Sandler trainer Dave Arch discusses his latest book, Transforming Leaders The Sandler Way. A key premise of his book is that you can't transform a team or an organization until you've transformed yourself. Arch offers a user-friendly, graphically-driven guide to the 52 critical leadership lessons that support great careers and great teams. A full-color card deck supports the book.